Privacy Policy

At BalancAir, we believe that transparency is the key to any healthy relationship. We appreciate that you are trusting us with information that is important to you, and we
want to be transparent about how we use it.
Here we describe the privacy practices for our app, software, website, and services. You will learn about the data we collect, how we use it, the controls we give you over
your information, and the measures we take to keep it safe. We hope you will find this privacy policy clear, honest and transparent.

1. Information collected about you

1.1 Information you provide us

Account information

Some information is required to create an account on our app and website, such as your name, email address, password, date of birth, gender, height, weight, migraine information, treatment and incident history, and your mobile number for shipment and service support amongst other things.

Additional information

If you contact us or participate in surveys or promotions, we will collect the information you submit such as your name, contact information, and message.

Information from third-party services

If you choose to connect your account on our services to your account on another service, we may receive information from the other service. For example, if you
connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list.

Payment and card information

When you make a purchase on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code,
and billing address. We do not store this payment information. We store your shipping information to fulfill your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.

1.2 Information we receive from your use of our services

Device information

This data informs us about the device you use to access our services, such as the model, name and identifiers, device settings, the app identifier, and crash information. On our website, we collect the information sent to us such your browser and browser settings, IP address, the operating system you use, and the system and language settings of your device.

Usage information

When you use our app, go onto our website or interact with our marketing and brand campaign on different media and web sites, our servers will collect and process the data in order to understand your usage of our services. We collect this information and use it as aggregate data to better understand which features are the most relevant or useful to our users as whole.

2. How we use information

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the
website, register migraine attacks or use certain other site features in the following ways:
  • To model, modify, store and analyze data in order to perform research to develop new and exciting things such as predictive migraine algorithms to give you warnings of oncoming attacks;
  • To help optimize your treatment and give personal and valuable feedback based on your usage;
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested;
  • To improve our website and app in order to better serve you;
  • To allow us to better service you in responding to your customer service requests;
  • To administer a contest, promotion, survey or other site feature;
  • To ask for ratings and reviews of services or products;
  • To follow up with you after correspondence (live chat, email or phone inquiries);
  • To send you information regarding your account, payment etc.

3. How we share your information

We do not share your personal information except in the limited circumstances described below:
  • With your consent: You may direct us to disclose your information to others, such as when you connect to Facebook, and other social tools;
  • Clinical Trial Studies: With your consent, physicians and staff of clinical trial programs may use the service as a means of collecting data for the trial study. We will use and share information about the clinical trial collected through the service in accordance with our agreement with the clinical trial program and any privacy notices provided to you as part of the clinical trial program;
  • Health Researchers: We may share data collected through our services with healthcare researchers and other research organizations, including de-identified profile  information and data collected from your connected devices. For example, we may share information such as your gender, height, weight, migraine history, but we will not share your name or other information that could identify you;
  • Service Providers: We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf, such as providers of hosting, email communication, customer support services, analytics, marketing, and advertising, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures;
  • In Response to Legal Process: We may alsodisclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
    • Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
  • To Protect Us and Others: We may also disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.

4. Your consent for processing health and sensitive data

By creating an account with BalancAir, you explicitly consent that:

  1. BalancAir may store and process personal data you provide through the usage of the app and website, through the account creation process solely for the purpose of providing services to you and to improve our service features. Such services may include sending you information and reminders through the app or to the email address or mobile number you provided us;
  2. Personal data you provide to BalancAir through the account creation process includes personal data you enter into the app or sign ups, such as your account data (e.g. your name and email address), and your migraine data;
  3. We will not transmit any of your personal data to third parties, except if it is required to provide our service to you (e.g. technical service providers), unless we have asked for your explicit consent;
  4. We may use your migraine data to create anonymized sets of data for academic and clinical research purposes. This anonymized research data cannot be linked to you as an individual or identify you in any way.
You may withdraw your consent to this use of your data at any time by requesting us to delete your account.

5. Your rights

We believe that privacy—including data privacy—is a basic human right. At BalancAir we strive to ensure that your rights are respected.
Here are some key facts about your privacy that we would like you to know:
  • Our products and services have been designed to minimize the use of your personal data. We only collect and process your data for the purposes that have been previously outlined;
  • The security of our servers is routinely verified by experts to protect your data from unauthorized access. You can contact us at if you have any questions about the security of our services;
  • We do not retain your data in an identifiable format for longer than necessary to deliver our services.

As a user of BalancAir’s services and website, you may exercise your user rights to:

  • Request information on your personal data processed by BalancAir. Upon your request, this information will be provided to you electronically;
  • Gain access to your information by requesting a backup of your data;
  • Correct your personal information and migraine data in the app settings;
  • Withdraw your consent from data processing at any time by contacting;
  • Request the complete deletion of your data, including all past data sent to third-party services used for tracking and analysis, by reaching out to Your data will be deleted within 30 days. If we cannot meet your request, we will notify you immediately and no later than one month after we have received your request. If we cannot meet your request, you have the opportunity to appeal to the Data Protection Officer;
  • Lodge a complaint with the relevant supervising authority if you believe BalancAir is processing your personal data under violation of applicable data protection regulations.

6. Data security

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Our website and app are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. Please be aware that despite our best efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

7. Data breach

We will notify you as soon as possible, no later than 72 hours, in case of personal data breach that we consider to be at high risk for your rights, including, for example, discrimination, identity theft or fraud, financial loss, reputation damage or social consequences.

8. Cookies policy

8.1 What are cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.

8.2 How er use cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

8.3 Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the
functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is
recommended that you do not disable cookies.

8.4 The cookies we set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be
deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These
cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Order processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through
this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site
and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

8.5 More information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy Template and the GDPR Cookies Policy Template based on the Privacy Policy Generator from TermsFeed.
By using our website and app, you consent that BalancAir may use cookies and third-party services, and collect your usage data under a unique identifier, for the purposes of tracking, analysis, and improvement of our website and app.

9. Young users

Our services are not designed for users under 18. If we discover that a user under 18 has provided us with personal information, we will delete such information from our systems, within 30 days of discovery.

10. Changes to this privacy policy

The changes to this version of the privacy policy are listed below:
  • Editorial updates,
  • Section 8. Cookies policy.
BalancAir reserves the right to amend this privacy policy from time to time to reflect changes in the law, our data collection and data use practices, the features of BalancAir services, or advances in technology. Please check this page periodically for changes. If we make a change to this Privacy Policy that, in our sole discretion, is material, we will notify you by posting notice of these changes in this Privacy Policy.

11. How to contact us

You may contact us at any time by sending an email to, through the chat at our websites or through the app.
The privacy policy was last updated on the 24th of April 2019.

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